![]() ![]() This would ensure customers still receive a full refund even if their provider goes bust before they have a chance to redeem their holiday. Which? UK has called for more government action to create a temporary Travel Guarantee Fund to support travel companies, which are unable to fulfil their legal responsibilities. Whether you can change your mind later and get a refund. ![]() If you’re thinking of accepting a voucher, check the terms and conditions, including: If you are dealing with a UK company you can insist on a full cash refund, you don’t have to take a voucher or rebook your holiday.įor non-UK based companies, you may not be entitled to a cash refund. The company you booked your trip with have to give you a refund if you’re entitled to one, which includes if they cancelled your travel. If you’re offered a voucher instead of a refund: To get a refund, you need to have booked your journey on or after 24 November 2020 - and before the rules changed on 19 December 2020.Ĭheck the train or coach company’s website to find out how to claim. If you booked your journey when the rules said you could travel at Christmas, you should get a refund. If you booked a train or coach to travel between 23 and 27 December 2020: ![]() UK or European flight - check if your booking counts as a UK or European flightĬheck with your travel agent or the company you booked your travel or holiday with to see if you're entitled to a refund.Package holiday - check if your booking counts as a package holiday Whilst at the resort the emergency contact given by teletext was disgraceful, rude and unable to explain the process, spent over an hour explaining that the conditions were effecting my partner’s health and they were more interested in asking for more money for another hotel showing absolutely no concern or sympathy for our situation.Citizens Advice UK states that you’ll automatically have the right to a refund if your booking was for either: ![]()
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